Welcome to
This Christmas, prepare to be pleasantly surprised as we unveil a completely reimagined Santa’s Grotto — a heartwarming celebration of festive magic, childhood wonder, and unforgettable memories.
From the moment you arrive, it’s clear this isn’t the grotto of years past. We’ve transformed every corner into a walk-through Winter Wonderland filled with dazzling new scenes, cheerful characters, and atmospheric touches that bring the spirit of the season to life.
Young visitors will embark on a magical journey through twinkling pathways, festive landscapes, and immersive storytelling. Along the way, they’ll meet beloved new characters like the elves Elphaba and Glinda, who bring a touch of theatre and sparkle to the experience. And yes, children still get to meet Santa himself in person, share their wishes, and receive a beautifully wrapped gift to take home.
One of the most charming stops is the Reindeer Barn, where families can meet real reindeer, gentle and majestic creatures who love a nibble of reindeer food brought from home. Feeding the reindeer has quickly become a favourite moment for children and grown-ups alike, a chance to connect with nature in the heart of the festivities.
Beyond the grotto, the Tree Barn is bursting with freshly cut Christmas trees, ready to bring the scent of the season into your home. Whether you’re after a traditional Nordmann Fir or a characterful spruce, the team will help you find the perfect centrepiece for your celebrations.
And for those wanting to soak up every moment, the site offers open fields to wander, atmospheric spots for photos, and a cosy coffee shop serving seasonal treats and warm drinks, ideal for wrapping chilly fingers around a mug of cocoa or mulled cider.
In 2025 the grotto is more than just a visit to Santa, it’s a journey into Christmas itself. A place where families gather, memories are made, and the magic is shared.
Mon-Fri: 9:30-18:30; Sat-Sun: 9:30-17:00; Christmas Eve: 9:30-15:00
Please, note, that children are only allowed in the Grotto if accompanied by at least one adult. Children under 1 go for free in Winter Wonderland. For example, if your child is under 1 and you just want to go to Winter Wonderland but not go in the Grotto (to see Santa and get a present) you can do so without buying a ticket for the child. Children of any age who visit Santa in his Grotto need to have a ticket. Every child with a ticket, age 0-8 year old+ will receive a Christmas present from Santa. Please, be aware that the presents are suitable for children up to 8 year old. Once you’ve booked your ticket, you will receive an e-mail with a confirmation for your purchase and a digital ticket with Ref. Number and a QR code. Make sure to bring the ticket with you, either printed or on your phone and show it at the gate to be scanned. School groups may be visiting on weekdays. *all images from previous years, used only for illustrative purposes
You would need to purchase your tickets online, booking by telephone is not currently available. The booking process is in few easy steps, few clicks and you are done. Select the date you want and the time slot that works best for you. Please, take your time to ensure that you have entered all your details correctly. Also, please, book early as weekends and the week leading up to Christmas Eve fill up very quickly. It’s not critical that you arrive exactly on time so please do not worry or rush to arrive as we would like you to have a stress free experience. Once inside the Grotto, please, relax and enjoy the magical journey and don’t hurry to the end to meet Santa. Your journey through the Winter Wonderland is taken at your own pace. On average families spend about 20 minutes taking in the sights, sounds and excitement in the GROTTO but there is much to see outside as well including baby lambs and piglets, reindeer and more. IMPORTANT – Tickets are non-refundable. However, if you wish to change the date or time of your ticket, you can do that yourself but only up to 24h before your original booking. To be able to do that you need to “Add booking protection” when booking your tickets (£1.00 per booking). If you change your ticket to a session with a price point different than the one you purchased, you will be asked to pay the difference.
Came today for the first time with 8 adults 2 children what an amazing place was so magical we were able to take our time walking through the winter wonderland taking pictures with no queuing, we all thoroughly enjoyed we will defiantly be returning next year thanks all and merry Christmas.
We visited today with our 4 year old and 1 year old daughters. What a fantastic, magical visit. It was lovely to see their faces seeing and feeding the reindeer before we went into the Winter Wonderland. Such a treat to be greeted by Anna and Elsa and we were treated to 3 songs. Anna and Elsa were fantastic with the children and very interactive throughout their appearance. Santa was excellent with the children and took his time to speak to them. They both received a lovely gifts. Would definitely recommend to anyone and we will be back to visit next year. Thank you!!!
Very good for a local grotto! There’s a large walkthrough area with various Christmas scenes, my daughter loves it. Real reindeer make a difference. Also this year they had two girls dressed as Elsa and Anna from Frozen, which my daughter liked more than father Christmas himself.
What a lovely experience my grandson and I had today, we fed the Reindeer, saw all the lovely Christmas trees, enjoyed the journey through the winter wonderland to Santa’s grotto and Santa himself who was very authentic, my grandson was very sure that he was the real one and lastly a lovely time in the Christmas shop
Came today and it was lovely! No queue, elves were friendly & helpful. Santa was an absolute dream with my son , had a lovely chat with him. Really appreciate the time he gave us as it was getting busy. Reindeer were lovely and easily accessible which made it magic for my 5 year old! Lovely hour spent there today x
